FAQs

Where is My Order?

After your order is shipped, you will receive a shipping notification which will include a tracking number. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Order Processing

Orders are processed within 24 hours of receipt. Processing time does not include weekend days or major holidays. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on Saturday and Sunday will be processed on the following Monday. 

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.

  • Difficulty in processing payment information.

  • Cannot ship to address provided.

  • Duplicate order was placed.

  • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us.

Temporarily Out of Stock / Backordered Items​

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method. 

If your order contains item(s) that are in-stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).